Account deletion
Delete your Kaya account
You can delete your account and all of its data at any time, or delete only some of your data and keep your account.
In the app
The fastest way. Works on iPhone and Android.
- Open Kaya and sign in.
- Go to Me, then tap Delete account.
- Type DELETE to confirm. Your account and data are deleted right away.
By email
If you can’t open the app anymore, email us from the address you use for Kaya with the subject “Delete my Kaya account”. We’ll confirm once it’s done.
joselitobacolod@bits.com.ph
Delete some data, keep your account
You can delete any entry yourself in the app. It's removed from your phone right away and from your cloud backup within seconds when you're online. Deleted entries aren't kept.
| To delete | In the app |
|---|---|
| A transaction | Tap it on Home (or See all), then Delete transaction |
| A wallet | Me → Linked wallets → tap the wallet → Edit → Remove wallet |
| A budget | Insights → tap the budget → Remove budget |
| An ipon goal | Ipon → tap ••• on the goal → Delete goal |
| A bill | Tap the bill on Home → Delete bill |
| A recurring item | Me → Recurring → tap it → Delete recurring |
| An utang or installment | Me → Utang & installments → tap it → Delete |
| Your profile photo | Me → tap your photo → Remove photo (it's only stored on your phone) |
Prefer that we do it? Email joselitobacolod@bits.com.ph from the address you use for Kaya and tell us what to delete. We'll do it within 30 days.
What happens to your data
Deleted permanently
- Your Kaya account: name, email and sign-in method
- Your cloud backup: wallets, transactions, budgets, goals, bills, recurring items, utang and split-bill records
- Everything saved on the phone you deleted from, including your PIN and photo
Nothing is kept after deletion.
Good to know
- If you used Kaya on another phone, its local copy stays there until you uninstall the app on that phone.
- Deleting your account doesn’t cancel or refund your App Store or Google Play purchase. You can sign up again anytime.
- Want a copy first? Export your transactions as CSV or PDF from Me → Reports & export.
Read our Privacy Policy for details on how Kaya handles data.